Rock’in Lab offers free worldwide shipping on all orders to destinations we are currently able to ship to.
Because our products are intimate-use items, returns are limited for hygiene and safety reasons. Please review product details, measurements, and archive references carefully before placing an order.
Shipping
Free Worldwide Shipping
Rock’in Lab currently offers free standard shipping on all orders to destinations we are able to ship to.
There is no minimum order amount required for free standard shipping. The listed product price already includes standard shipping support, so you do not need to calculate a separate shipping threshold at checkout.
Processing Time
Most orders are processed within 2–5 business days after payment is confirmed.
Processing time may be longer during product launches, holidays, high-volume periods, inventory checks, or when additional order verification is needed.
You will receive an email notification when your order has been shipped.
Estimated Delivery Time
Delivery time depends on your destination country or region, customs clearance, and local carrier conditions.
Estimated delivery times are not guaranteed. Delays may happen due to customs inspection, local postal delays, weather, public holidays, incorrect address information, carrier issues, or events outside our control.
Shipping Availability
We try to ship to as many destinations as possible. However, some countries or regions may be unavailable due to logistics limitations, customs restrictions, legal requirements, carrier service changes, or temporary shipping disruptions.
If we are unable to ship your order, we will contact you by email and issue a refund for the unavailable order.
Discreet Packaging
All orders are shipped in discreet packaging.
The outside of the package will not display explicit product names, product images, or Rock’in Lab branding that clearly identifies the contents.
Customs, Duties, and Import Taxes
Depending on your destination country or region, customs duties, import taxes, VAT, or other local charges may apply.
Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer. Rock’in Lab is not responsible for customs delays, rejected packages, import restrictions, or additional charges required by local authorities.
Please make sure that the products you order can be legally imported into your country or region before placing an order.
Incorrect or Incomplete Address
Please enter your shipping information carefully.
Rock’in Lab is not responsible for delivery failure, return, loss, or delay caused by an incorrect, incomplete, or undeliverable shipping address provided by the customer.
If a package is returned to us because of an incorrect address, failed delivery attempt, or inability to complete delivery, we may contact you to arrange reshipment. Additional shipping fees may apply.
Lost or Delayed Packages
If your package appears to be significantly delayed, please contact us at support@rockinlab.com.
We will help check the shipping status where possible. However, once a package has been transferred to the carrier, delivery may be affected by the carrier, customs, or local postal services.
Returns & Refunds
Limited Return Policy
Due to the intimate and hygienic nature of our products, Rock’in Lab has a limited return policy.
We may accept a return only if the product is:
- unused;
- unopened;
- unwashed;
- undamaged;
- still in its original sealed packaging.
For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used, washed, damaged, or removed from their original sealed packaging.
Return Request Window
To request a return, please contact us at support@rockinlab.com within 7 days of receiving your order.
Please include:
- your order number;
- the email address used for the order;
- a brief explanation of your request;
- clear photos if the request relates to damage, defect, or an incorrect item.
Do not send any product back without contacting us first. Returns sent without approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange:
- opened products;
- used products;
- washed products;
- products removed from sealed packaging;
- products damaged after delivery;
- products with signs of use;
- gift cards;
- final sale items, if marked as final sale.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at support@rockinlab.com within 7 days of delivery.
Please include:
- your order number;
- clear photos or video of the issue;
- photos of the packaging;
- a description of the problem.
After reviewing the issue, we may offer a replacement, refund, or another solution at our discretion.
Please do not use a product if you believe it is damaged, defective, or incorrect.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@rockinlab.com.
We cannot guarantee cancellation once an order has been processed, packed, or shipped.
If your order has already shipped, it will be handled according to this Shipping & Returns Policy.
Refunds
If a return or refund is approved, the refund will be issued to the original payment method where possible.
Please note that it may take several business days for your bank, card issuer, or payment provider to process and post the refund.
Shipping costs, customs duties, import taxes, VAT, handling fees, and other local charges are generally non-refundable unless required by law or confirmed by us in writing.
Customs Rejection or Import Restrictions
Customers are responsible for making sure that the products they order can be legally imported into their country or region.
If a package is rejected, delayed, seized, destroyed, or returned by customs due to local import restrictions, incorrect customer information, refusal to pay duties or taxes, or failure to complete customs clearance, Rock’in Lab may not be able to provide a full refund.
If the package is returned to us in unopened and resellable condition, we may review the case and decide whether a partial refund is possible.
Contact
If you have questions about shipping, returns, refunds, or your order, please contact us at: support@rockinlab.com
We will do our best to help review your case and provide a practical solution where possible.