Privacy policy
Last updated: July 22, 2026
Rock’in Lab is operated by Nakano Creative Limited under the trade name Rock’in Lab.
This Privacy Policy describes how Rock’in Lab (“Rock’in Lab,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, use our online store, make a purchase, contact us, or otherwise interact with our services, content, products, and related features (collectively, the “Services”).
Rock’in Lab is powered by Shopify, which enables us to provide our online store and related Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not access or use our Services.
1. Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
Contact Information
This may include your name, email address, phone number, billing address, and shipping address.
Order and Transaction Information
This may include products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history, transaction details, payment confirmation, and shipping information.
Payment Information
Payment information may include credit card, debit card, or other payment details. Payment processing is handled by Shopify and/or third-party payment providers. We do not directly store your full payment card details.
Account Information
If you create an account, we may collect your username, password-related account data, preferences, account settings, and saved information.
Communication Information
When you contact us, submit a support request, send an email, leave a review, or otherwise communicate with us, we may collect the information you choose to provide.
Device and Usage Information
We may collect information about your device, browser, network connection, IP address, identifiers, pages viewed, time spent on pages, interactions with the website, and other usage information.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, analyze website performance, improve our Services, and support marketing or advertising where permitted by law.
2. How We Collect Personal Information
We may collect personal information from the following sources:
- directly from you when you place an order, create an account, contact us, submit a review, or provide information through the website;
- automatically when you visit or interact with our Services;
- from Shopify, payment providers, shipping providers, analytics providers, marketing partners, and other service providers;
- from third parties where permitted by law.
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
To Provide and Fulfill Our Services
We use your information to process orders, accept payments, arrange shipping, provide order updates, manage returns or exchanges, respond to customer service requests, and provide the products and Services you request.
To Manage Your Account
We may use your information to create, maintain, and manage your account, remember your preferences, and provide account-related notifications.
To Improve Our Website and Services
We may use information about how customers interact with our website to improve product presentation, website structure, user experience, content, product development, and customer support.
To Communicate With You
We may use your contact information to respond to inquiries, provide customer support, send order updates, notify you about changes to our Services, and communicate with you about your account or purchases.
To Send Marketing Communications
Where permitted by law, we may use your personal information to send promotional emails, product updates, content updates, or other marketing communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails or by contacting us at support@rockinlab.com.
Even if you opt out of marketing communications, we may still send you non-promotional messages, such as order confirmations, shipping updates, account notices, or customer service responses.
For Security and Fraud Prevention
We may use your information to detect, prevent, investigate, or respond to fraud, unauthorized transactions, security incidents, illegal activity, or misuse of our Services.
To Comply With Legal Obligations
We may use your information to comply with applicable laws, regulations, legal processes, tax requirements, customs requirements, law enforcement requests, or to enforce our Terms of Service and other policies.
4. How We Disclose Personal Information
We may disclose your personal information to third parties when necessary to operate our business, provide our Services, comply with law, or protect our rights.
This may include disclosure to:
Shopify
Our store is hosted and powered by Shopify. Shopify may collect and process personal information about your access to and use of our Services in order to provide, protect, and improve the store platform and related services.
Service Providers
We may disclose information to service providers who help us operate our business, such as payment processors, shipping carriers, fulfillment partners, IT service providers, analytics providers, customer support tools, fraud prevention providers, and email service providers.
Payment and Shipping Partners
We may disclose relevant information to payment providers, banks, shipping carriers, customs brokers, and fulfillment partners in order to process payment, fulfill orders, and deliver products.
Marketing and Advertising Partners
Where permitted by law, we may disclose limited information to marketing or advertising partners to help us measure advertising performance, improve website experience, or show relevant content or advertisements.
You may exercise applicable privacy rights by contacting us at support@rockinlab.com or through any privacy tools made available on our website.
Legal, Security, and Business Purposes
We may disclose personal information when necessary to comply with applicable law, respond to legal requests, enforce our policies, protect our rights, prevent fraud, investigate security issues, or protect the rights, safety, and property of Rock’in Lab, our customers, or others.
We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy.
5. Relationship with Shopify
Rock’in Lab is powered by Shopify.
Information you submit to our Services may be transmitted to and processed by Shopify and its service providers, which may be located in countries other than where you reside.
Shopify may process personal information in order to provide the ecommerce platform, payment-related services, fraud prevention, analytics, advertising features, and other services that help us operate and improve our store.
In some cases, Shopify may act as an independent controller of your personal information, including when it processes information for its own platform, security, analytics, or consumer privacy purposes.
To learn more about how Shopify processes personal information, you may review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
6. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, tools, or social media services.
We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites or services. If you access third-party websites or services, you should review their privacy policies and terms before providing any personal information.
7. Children’s Privacy
Our Services are intended for adults only.
We do not knowingly collect personal information from children or minors under the age of majority in their jurisdiction. In any case, our Services are not intended for anyone under 18 years old.
If you believe that a child or minor has provided us with personal information, please contact us at support@rockinlab.com, and we will take appropriate steps to delete such information where required by law.
8. Security and Retention
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
We retain personal information for as long as necessary to provide our Services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.
The length of time we retain information depends on the type of information, the purpose for which it was collected, legal requirements, and operational needs.
9. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
- the right to access or know what personal information we hold about you;
- the right to request correction of inaccurate personal information;
- the right to request deletion of personal information;
- the right to request a copy of your personal information;
- the right to object to or restrict certain processing;
- the right to opt out of certain marketing communications;
- the right to opt out of certain forms of targeted advertising, sale, or sharing where applicable by law;
- the right to withdraw consent where processing is based on consent.
These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before responding to a request.
You may exercise your rights by contacting us at:
We will respond to your request in accordance with applicable law.
10. Marketing Preferences
You may opt out of promotional emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at support@rockinlab.com.
Please note that even if you opt out of promotional messages, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, account notices, customer support replies, or legal notices.
11. International Transfers
We operate internationally and use service providers, including Shopify, that may process personal information in countries other than where you live.
As a result, your personal information may be transferred, stored, or processed outside your country or region of residence.
Where required by applicable law, we rely on appropriate safeguards for international transfers of personal information, such as contractual protections or other recognized transfer mechanisms.
12. Complaints
If you have concerns or complaints about how we handle your personal information, please contact us first at support@rockinlab.com.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or operational needs.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date.
Your continued use of our Services after any changes are posted means that you acknowledge the updated Privacy Policy.
14. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:
Rock’in Lab
Operated by: Nakano Creative Limited
Email: support@rockinlab.com
Phone: +852 13019719445
Address: Room 11, 9/F, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong SAR
For the purpose of applicable data protection laws, Nakano Creative Limited is the data controller of your personal information.