Shipping policy
Last updated: July 30, 2026
Rock’in Lab offers free worldwide standard shipping on all orders to destinations we are currently able to serve.
Please review this Shipping Policy carefully before placing your order.
Free Worldwide Shipping
Rock’in Lab currently provides free standard shipping on all orders to supported destinations.
There is no minimum order amount required for free standard shipping. Standard shipping support is already included in the listed product price, so you do not need to calculate a separate free-shipping threshold at checkout.
Free worldwide shipping applies only to countries and regions currently supported by our logistics partners.
Processing Time
Most orders are processed within 2–5 business days after payment has been successfully confirmed.
Processing may take longer during:
- Product launches;
- Public holidays;
- High-volume periods;
- Inventory checks;
- Payment or order verification;
- Temporary logistics disruptions.
Orders cannot be cancelled or modified once processing has begun.
An order is considered to have entered processing once payment verification, inventory allocation, packing preparation, fulfilment, or shipping arrangements have started.
You will receive a shipping confirmation email after your order has been dispatched.
Estimated Delivery Time
Estimated delivery time is generally approximately 7–15 business days after dispatch.
Delivery times are estimates only and are not guaranteed. Actual delivery time depends on your destination, customs clearance, local carrier operations, and other circumstances outside our control.
Delays may occur because of:
- Customs inspections;
- Local postal or carrier delays;
- Public holidays;
- Severe weather;
- Incorrect or incomplete address information;
- Failed delivery attempts;
- Local import requirements;
- Regional service disruptions;
- Events outside the reasonable control of Rock’in Lab or its logistics partners.
A tracking delay or lack of recent tracking updates does not automatically mean that a parcel has been lost.
Shipping Availability
We try to ship to as many countries and regions as possible.
However, shipping may be unavailable or temporarily suspended because of:
- Logistics limitations;
- Customs or import restrictions;
- Local legal requirements;
- Carrier policy changes;
- Regional service interruptions;
- Security concerns;
- Other operational risks.
If we discover that we cannot ship your order, we will contact you by email and issue a refund for the unavailable order.
Discreet Packaging
All Rock’in Lab orders are shipped in discreet external packaging.
The outside of the parcel will not display explicit product names, product images, or Rock’in Lab branding that clearly identifies the contents.
Information required by carriers, customs authorities, payment providers, or applicable law may still appear on shipping labels, customs declarations, or accompanying documents.
Customs, Duties and Import Taxes
Depending on the destination country or region, customs duties, import taxes, VAT, handling charges, or other local fees may apply.
Unless clearly stated otherwise at checkout, charges imposed by customs authorities, local government agencies, postal operators, or carriers are the responsibility of the customer.
Rock’in Lab is not responsible for customs delays, import restrictions, rejected parcels, or additional charges imposed by local authorities.
Where available, our logistics partners use tax-included shipping routes for orders sent to:
- United States;
- Canada;
- United Kingdom;
- European Union member states;
- Australia;
- New Zealand;
- Japan;
- South Korea;
- Singapore.
For eligible orders shipped through these supported routes, customers will usually not be required to pay additional import taxes upon delivery.
However, tax-included delivery cannot be guaranteed where local regulations, customs procedures, product classifications, carrier requirements, or available shipping routes change.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address.
Rock’in Lab is not responsible for loss, delay, failed delivery, parcel return, or additional costs caused by:
- An incorrect or incomplete address;
- An incorrect postal code;
- Missing apartment, unit, floor, or building information;
- An incorrect telephone number or email address;
- An undeliverable address;
- Failure to respond to the carrier;
- Failure to collect the parcel;
- Refusal to accept delivery.
Please contact us immediately if you notice an error in your shipping information.
We may be unable to change the address after order processing has begun.
If a parcel is returned because of an address problem, failed delivery attempt, or failure to collect it, we may contact you to arrange reshipment. Additional shipping charges may apply.
Lost or Delayed Packages
If your parcel appears to be significantly delayed, contact us at:
Please include your order number and tracking number.
We will assist with checking the tracking status and contacting the logistics provider where reasonably possible.
Once a parcel has been transferred to the carrier, delivery may be affected by customs authorities, local postal services, regional carriers, or other parties outside our direct control.
A parcel will only be treated as lost after the carrier or logistics provider has completed its investigation or officially confirmed that the parcel cannot be delivered.
Customs Rejection and Import Restrictions
Customers are responsible for checking whether the products they order can legally be imported, possessed, or received in their country or region.
Rock’in Lab is not responsible if a parcel is delayed, rejected, seized, destroyed, confiscated, or returned because of:
- Local import restrictions;
- Customs requirements;
- Incorrect customer information;
- Refusal to pay required duties or taxes;
- Failure to provide requested customs documentation;
- Failure to complete customs clearance;
- Failure to collect or accept delivery.
In these circumstances, Rock’in Lab may be unable to provide a full refund.
If a parcel is returned to us unopened, undamaged, and in resellable condition, we may review the case and determine whether a partial refund is possible after deducting any non-refundable shipping, return, customs, processing, or handling costs.
Contact
For questions about shipping, delivery, tracking, customs, or your order, contact: