Terms of service

Welcome to Rock’in Lab.

These Terms of Service (“Terms”) govern your access to and use of the Rock’in Lab website, online store, content, products, and related services (collectively, the “Services”).

The terms “Rock’in Lab,” “we,” “us,” and “our” refer to the store and website operated by Nakano Creative Limited under the trade name Rock’in Lab.

By visiting, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with these Terms, you should not access or use our Services.

Rock’in Lab is powered by Shopify, which enables us to provide the online store and related Services.

1. Age Requirement

Rock’in Lab is intended for adults only.

By accessing or using our Services, you confirm that you are at least the age of majority in your country, state, province, or region of residence, and in any case no younger than 18 years old.

You may not use our Services, browse our store, or purchase products from us if doing so is prohibited by the laws or regulations of your location.

We reserve the right to refuse service, cancel orders, or restrict access if we believe that a user is underage or using the Services in violation of applicable law.

2. Account and Customer Information

You may be asked to provide certain information when using our Services, including your name, email address, billing address, shipping address, phone number, and payment information.

You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

We are not responsible for delays, failed deliveries, customs issues, or order problems caused by incorrect or incomplete information provided by you.

3. Our Products and Content

Rock’in Lab offers silicone tools, testing notes, product observations, training-related content, and selected field-tested products.

Product descriptions, images, measurements, firmness descriptions, material notes, and experience-based observations are provided for general informational purposes. We make reasonable efforts to present products accurately, but product appearance, color, size perception, and surface finish may vary depending on screen settings, production batches, and individual use conditions.

Any content on Rock’in Lab, including articles, archive notes, training observations, personal experience, and product testing records, is not medical advice, professional health advice, or a guarantee of individual results.

You are responsible for using all products safely, slowly, and within your own limits. Stop using a product if you experience pain, injury, bleeding, numbness, unusual discomfort, allergic reaction, or any other concerning symptom. Seek appropriate medical advice when necessary.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, limit, or cancel any order at our sole discretion.

Your order is not accepted until we confirm acceptance and process payment. We may contact you using the email address, billing address, shipping address, or phone number provided at checkout if there is an issue with your order.

We may refuse or cancel an order for reasons including, but not limited to:

  • suspected fraud or unauthorized payment;
  • incorrect pricing or product information;
  • shipping restrictions;
  • legal or regulatory limitations;
  • incomplete or inaccurate customer information;
  • inability to fulfill the order.

5. Prices, Taxes, and Billing

All prices are listed in the currency shown on the website at the time of purchase.

Prices, discounts, promotions, and product availability may change without notice. The price charged for a product will be the price shown at checkout when your order is placed.

Unless otherwise stated, prices do not include shipping fees, customs duties, import taxes, VAT, local taxes, or other charges that may be imposed by your country or region.

You are responsible for any customs duties, import taxes, or local fees required by your destination country, unless we expressly state otherwise during checkout.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the payment method provided.

6. Shipping and Delivery

Delivery times shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance, incorrect address information, weather conditions, force majeure events, or other circumstances outside our control.

Once an order is transferred to the shipping carrier, the risk of loss or delay may pass to the customer to the extent permitted by applicable law.

Please review our Shipping Policy for more details.

7. Returns, Exchanges, and Hygiene

Due to the intimate and hygienic nature of our products, returns and exchanges may be restricted.

Opened, used, washed, damaged, or unsealed products may not be eligible for return or exchange unless required by applicable law or confirmed by us in writing.

Your purchases are subject to our Refund Policy. Please review the Refund Policy carefully before placing an order.

8. Responsible Use

You agree to use our products responsibly and at your own discretion.

Rock’in Lab does not guarantee that any product, training method, size, shape, firmness, or progression approach will be suitable for every person. Individual anatomy, experience, tolerance, and safety limits vary.

You are solely responsible for determining whether a product is appropriate for you and for following safe-use practices.

Rock’in Lab is not responsible for injury, discomfort, misuse, unsafe use, or results caused by using products beyond your personal limits.

9. Intellectual Property

All content on the Rock’in Lab website, including but not limited to text, images, videos, graphics, logos, product names, archive notes, testing records, website design, and written content, is owned by Rock’in Lab, Nakano Creative Limited, its affiliates, licensors, or content providers.

You may not reproduce, copy, modify, distribute, publish, display, sell, scrape, or exploit any part of the Services without our prior written permission.

Rock’in Lab names, logos, product names, designs, slogans, and related branding may not be used without our prior written consent.

10. User Feedback, Reviews, and Submissions

If you submit reviews, images, comments, feedback, suggestions, or other content to Rock’in Lab, you grant us a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, display, distribute, and promote such content in connection with our Services and business.

You confirm that you own or have the necessary rights to submit such content and that your submission does not violate the rights of any third party.

We may monitor, edit, refuse, or remove user-submitted content at our sole discretion, including content that is unlawful, misleading, abusive, defamatory, obscene, infringing, or otherwise inappropriate.

11. Third-Party Services and Links

Our Services may include links to third-party websites, applications, payment providers, shipping providers, or tools.

We are not responsible for the content, accuracy, policies, practices, or services of any third party. Your use of third-party services is at your own risk and may be subject to separate terms and policies.

12. Relationship with Shopify

Rock’in Lab is powered by Shopify, which enables us to provide the online store and related Services.

However, any sales and purchases made through our store are made directly between you and Rock’in Lab. Shopify is not responsible for any aspect of your purchase, including products, fulfillment, injury, damage, loss, returns, refunds, or customer service.

By using our Services, you release Shopify and its affiliates from any claims, damages, or liabilities arising from your transactions with Rock’in Lab.

13. Privacy

Your use of our Services is also governed by our Privacy Policy.

Because our store is powered by Shopify, certain personal information may be collected and processed by Shopify and other service providers in order to operate the store, process payments, fulfill orders, and provide related services.

Please review our Privacy Policy for more information about how personal information is collected, used, and shared.

14. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, product availability, or other details.

We reserve the right to correct errors, update information, cancel orders, or change product information at any time without prior notice, including after an order has been submitted.

15. Prohibited Uses

You may not use our Services for any unlawful or unauthorized purpose.

You agree not to:

  • violate any applicable law or regulation;
  • infringe our intellectual property rights or the rights of others;
  • submit false, misleading, abusive, defamatory, obscene, or harmful content;
  • transmit viruses, malware, or harmful code;
  • scrape, copy, harvest, or extract data from our website without permission;
  • interfere with the security or operation of the Services;
  • impersonate another person or entity;
  • use the Services to send spam or unauthorized marketing;
  • attempt to bypass restrictions, security measures, or access controls.

We reserve the right to suspend, restrict, or terminate access to the Services if we believe these Terms have been violated.

16. Disclaimer of Warranties

The Services, content, and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Rock’in Lab disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, accuracy, and uninterrupted service.

We do not guarantee that the Services will be secure, error-free, uninterrupted, or free from harmful components.

We do not guarantee that any product will meet your personal expectations, body condition, training goal, comfort level, or individual use preference.

17. Limitation of Liability

To the fullest extent permitted by law, Rock’in Lab, Nakano Creative Limited, and our directors, officers, employees, partners, affiliates, agents, contractors, service providers, and licensors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from:

  • your use of or inability to use the Services;
  • your purchase or use of any product;
  • product misuse or unsafe use;
  • reliance on website content, training notes, archive notes, or personal observations;
  • shipping delays, customs issues, or delivery problems;
  • unauthorized access to or use of your information;
  • errors, inaccuracies, or omissions on the website.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

18. Indemnification

You agree to indemnify, defend, and hold harmless Rock’in Lab, Nakano Creative Limited, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, losses, damages, liabilities, costs, or expenses, including reasonable legal fees, arising from:

  • your breach of these Terms;
  • your violation of any law or regulation;
  • your misuse of the Services or products;
  • your violation of the rights of any third party;
  • content or feedback submitted by you.

19. Termination

We may suspend, restrict, or terminate your access to the Services at any time, without notice, if we believe you have violated these Terms or used the Services in a harmful, unlawful, or inappropriate manner.

Any obligations or liabilities incurred before termination shall survive termination.

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and other provisions that by their nature should survive will remain in effect after termination.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law or severed from these Terms.

The remaining provisions will remain valid and enforceable.

21. Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with any policies posted on our website, constitute the entire agreement between you and Rock’in Lab regarding your use of the Services.

22. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights and obligations without your consent, to the extent permitted by law.

23. Governing Law

These Terms and any separate agreements through which we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

You agree that any disputes arising from or relating to these Terms or the Services shall be subject to the courts of Hong Kong, unless otherwise required by applicable consumer protection laws.

24. Changes to These Terms

We may update, change, or replace any part of these Terms at our discretion by posting updates on this page.

The most current version of the Terms will always be available on this page.

Your continued use of the Services after any changes are posted constitutes acceptance of those changes.

25. Contact Information

Questions about these Terms should be sent to us at:

Rock’in Lab
Trade name / Operating entity: Nakano Creative Limited
Email: support@rockinlab.com
Phone: +86 13019719445
Address: Room 11, 9/F, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong SAR